Return Policy

Check your order on delivery

Please inspect the package in front of the courier. If the box is visibly damaged, note it on the delivery slip and message us on WhatsApp at +92 324 3493060 with photos right away.

Eligible returns

You can request a return or replacement within 7 days of delivery if:

• the product arrived damaged or dead on arrival (DOA);
• you received the wrong product or model; or
• the item is unused, uninstalled and in its original sealed packaging with all accessories.

Not eligible

• Products that have been installed, wired or powered on (faults after installation are handled under the Warranty Policy).
• Items with missing parts, manuals, serial labels or damaged original packaging (unless damaged in transit).
• Cables and accessories that have been cut to length or used.

How to request a return

1. Message us on WhatsApp with your order number, the reason and photos.
2. We'll confirm eligibility and share return instructions.
3. Once we receive and inspect the item, we'll replace it or process your refund.

Refunds

Approved refunds are made by bank transfer to the account you provide, normally within 7 working days of inspection. Delivery charges are refunded when the return is due to our error or transit damage.